Effortless Returns & Exchanges

Sensalle Lingerie Returns & Exchange Policy

We are confident that you will love your purchase, however should you wish to return or exchange any items please get in touch with at admin@sensalle.com  You must notify us within 14 days of receiving your order if you wish to return it; you then have a further 14 days to return any item(s) for an exchange or refund.

Please note – all items must be returned to us in original condition with all tags attached. We will not accept any returned items for refund or exchange that have signs of wear (marks from deodorant, tan or other personal stains) washed or damaged in any way.

This includes any free gifts with your purchase. If you are returning an item that came with a free gift, the gift must also be returned.

We reserve the right to refuse a return/exchange if any of the above occurs. This does not affect your statutory rights.

Should you wish to return any unwanted item/s for refund or exchange please notify us at admin@sensalle,com and we will be happy to assist.

Any returns/exchanges for refund please use the following address and a refund will be processed 3-5 days after receipt and the customer notified. Please allow extra processing time over holiday periods. Refunds will be issued to the original form of payment.

SMA Ltd. 33-35 Market Street, Ulverston. Cumbria. LA12 7LR


If you order in error please contact us by email immediately. If you do not do so before 4pm the same day, we may not be able to cancel the order.