- Flat Rate UK Mainland Delivery £3.99
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Delivery & Returns
Most of our orders will be dispatched within 2-3 working days, however if orders contain items by European brands Luxxa, Axami or Bracli there will be a longer delivery time.
Luxxa & Bracli orders will usually be fulfilled within 5-7 working days, Axami orders within 7-10.
Sensalle offer a no quibble returns policy for any genuine reason.
We discourage customers from ordering multiple items simply to try as this causes internet-based companies problems, and has the effect of forcing our costs and prices up.
We are confident you will love your purchases, but should you wish to return any items please get in touch with us. You must notify us within 14 days of receiving your order if you wish to cancel. You then have a further 14 days to return any unwanted item(s) for exchange or refund.
For hygiene reasons, we cannot accept returns on any Bracli branded briefs or thongs. Nor can we accept returns on any other thongs or stringed lingerie.
Please note – all items must be returned to us in original condition. This must include dust bags, tags, labels, and any presentation boxes. We will not accept any returned items that have been used, damaged, marked or misused in any way. This also applies to returned items which have any odours such as from cigarettes, perfumes, fragrances, food, dampness etc.
We reserve the right to refuse a return if any of the above occurs. This does not affect your statutory rights.
If you order in error please contact us by email immediately. If you do not do so before 4pm the same day, we may not be able to cancel the order.
All prices are in GB Pounds and include Value Added Tax @ 20%.
For Orders outside the European Union no VAT will be charged.